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Posted on: April 1, 2021

9-1-1 System Migration May Impact Business Phone Systems

The 9-1-1 systems in Colorado are migrating from an analog delivery of the calls to an Internet Protocol, or IP, based network, in accordance with a statewide mandate.  Delta County Emergency Communications Center is now receiving 9-1-1 calls through the IP network.

Due to this upgrade, businesses and organizations in Delta County with a multiline telephone system (MLTS), or a private branch exchange, also known as a PBX; may experience difficulty reaching Delta County Emergency Communications Center when calling 911.  If you have either of these phone systems, please contact your phone system provider or IT staff to ensure you can reach the Delta Emergency Communications Center when you dial 9-1-1; otherwise, your calls may be routed to another 9-1-1 center and delay response. This change should not affect cell phone or residential land line calls. 

If you would like to test whether your MLTS or PBX  phone system can reach Delta County 9-1-1,  please call the non-emergent dispatch line at 970-874-2015 first, so a dispatcher knows you will be making a 911 call.


For more information on ESInet, please visit: 

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